PDF file compatibility
Repeat Signage does not use Adobe Acrobat Reader in order to
display PDF files. It uses a completely different system. Repeat
Signage will display most PDF files. However, we do not support
gradient images, which can sometimes mean that part of a PDF file is
missing.
We have had only two reported instances of PDF file problems to date
(October 2013). One was a PDF exported from Microsoft Word which had a
gradient background, and the second was a PDF file created by exporting a
PowerPoint presentation from Microsoft PowerPoint, where some of the lines
on graphs were missing.
Working around this issue for incompatible PDF files
In the case of the PowerPoint file, we worked around this issue by opening
the PowerPoint file in OpenOffice 4 Impress, which is a free professional
office suite available to download from
www.openoffice.org,
and then using the 'File' menu option called 'Export as PDF' to create the
PDF in this software instead. The PDF created didn't have the same
issue and then displayed perfectly within Repeat Signage. So if you
are using Microsoft Office and create a PDF that won't display correctly in
Repeat Signage, please try installing OpenOffice and exporting from that
software instead.
PDF's tend to be created in other software such as Microsoft Office, and
then exported to PDF. In both Microsoft Office and OpenOffice, you
have the option of saving/exporting files to different formats. So if
the PDF file you produce will not display correctly, then try exporting the
file as a picture file or another format supported by Repeat Signage.
Please contact our Support Department at
support@repeatsoftware.com
if you have any problems. I would help if you can email us your source
document/spreadsheet/presentation as well.