Repeat Signage program problems - Please read carefully

 

The current Repeat Signage version is V4.0.45

If you have a problem with the software then the first thing to do is to make sure you are on the latest version.  It may be the case that we have already found and fixed the problem you are experiencing but you may be on a older version.  Use our Downloads page to get the latest version. 

 

Support is available Monday to Friday from 8am to 10pm GMT.  This means that we can effectively support US and international customers even though we are based in the UK.  Support is also available over weekends.


Video files problems

 

The new Flash video control (launched in August 2012) gives a good alternative to the Video control and you can convert your videos to Flash free of charge using software such as Free Studio.  On playing videos across multiple screens, then the Flash video control is recommended.

The Flash video control also allows scheduling of video playlists on a hourly, daily or weekly basis.

If you have having problems with either the Video control or the Audio control then please see our Troubleshooting video and audio problems page.

 
Other problems including 'Crashes'

 

Here are a few things you could try to resolve an error message prior to contacting support:

 

- Restart your computer and have another go - Repeat Signage uses the .NET Framework and calls on Windows to perform operations.  Somethings a restart will just clear your memory usage and reset Windows.

 

- If you have used previous versions of Repeat Signage, including Repeat Signage 2010 and 2011, then it is best to remove any old copies from using Windows Control Panel.  Eariler versions used a different installation folder.   One customer had a problem with Repeat Signage crashing if he double clicked a presentation in Windows Explorer.  Repeat Signage V1.0.40 was being used by Windows on double clicking the presentation instead of the current version.

 

- Make sure you have the lastest version of the software as your problem may have been fixed.


Contacting support

 

If you have upgraded to the lastest version and still receiving the same problem, then please email support using the email address below:

 

support@repeatsoftware.com

 

If possible, please include:

 

- If you can access Repeat Signage, then on the main screen click on 'Help' then 'Get computer information'.  This gives us information about your computer that you can copy and paste into your email. 

 

- If you see an error message, then please press the Print Screen (Prnt Scr) button on your keyboard when the error appears. This will make a copy of your screen to the Windows clipboard. Open Repeat Signage and click on 'Help' then 'Save Windows clipboard image to disk'. This screen will then allow you to save this screen image to your hard disk so that it can be emailed to Repeat Support.

 

- Please tell us what you did prior to receiving any error message in a step-by-step way.  Try doing the same thing again and duplicating the problem.

 

- If you are having problems playing a particular video file, picture, PDF, etc, then please also email this to us (zipped if possible).   Video file problems are often to do with having the correct video codecs installed.  Usually, if a file will play with Windows Media Player, then it will also play in Repeat Signage.

  
Frequently asked questions

 

Please see the Frequently asked questions page as there may already be information that will help you.


Online help file

 

The help system within Repeat Signage is also available online and includes several general help topics.   See Repeat Signage help online.

'How do I ...' questions

 

Please email us as at help@repeatsoftware.com and we will be happy to help.

 

New updates notification by email

 

If you would like us to email when new versions are available, then please subscribe to our updates newsletter.

 

Useful links

 

Manually activate software for a computer that doesn't have Internet access

Manually deactivate software for a computer that doesn't have Internet access